Shopping
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping. During checkout, you can select the option that best fits your timeline and budget.
Yes, we do ship internationally! Please note that shipping times and costs may vary depending on your location.
Home delivery typically takes between 5-7 business days for standard shipping within Sri Lanka. For international orders, delivery times can vary from 10-20 business days depending on the destination and the shipping method selected.
Your package will typically be dispatched within 1-2 business days after your order is placed. After dispatch, delivery times depend on the shipping method chosen and your location. You can track your order to get a more precise delivery estimate.
Payment
We accept a range of payment methods, including major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and bank transfers. We are also exploring additional payment options to offer more flexibility.
Once your order has been shipped, you will receive an email with a tracking number and a link to the shipping carrier’s website. You can use this information to track your package's progress in real-time.
At the moment, we only accept the payment methods listed above. If you have specific payment needs, please contact our customer service team, and we will do our best to accommodate you.
Orders & Returns
Placing an order is easy! Browse our collection, add your favorite plush dolls to your cart, and proceed to checkout. Enter your shipping and payment information, and confirm your order. We’ll take care of the rest!
If you need to cancel or make changes to your order, please contact us as soon as possible at info@teddiescastle.com. We’ll do our best to accommodate your request before the order is processed and shipped.
No, you don’t need an account to place an order. You can check out as a guest, but creating an account allows you to track your orders and save your information for future purchases.
To return a product, please visit our Returns & Refunds page for detailed instructions. Make sure to initiate the return within 30 days of receiving your order and ensure the item is in its original condition.